Kan ni transportera fordon som inte är körbara?

Ja, så länge fordonet går att lasta på ett säkert sätt kan vi förmedla transport av både körbara och icke körbara fordon, till exempel bilar, motorcyklar och ATV/fyrhjulingar.

Är fordonet försäkrat under transporten?

De transportörer vi samarbetar med har försäkringar som täcker godset enligt gällande villkor. Vi rekommenderar också att du kontrollerar din egen försäkring för extra trygghet.

Hur får jag pris på en bil- eller fordonstransport?

Skicka in en förfrågan med fordonstyp, sträcka, om fordonet är körbart och önskad tidsperiod. Vi återkommer med prisförslag och ett tydligt upplägg utan bindning.

Vilken typ av maskiner och specialgods kan ni transportera?

Vi hjälper till med transport av produktionsutrustning, verkstadsmaskiner, entreprenadmaskiner, moduler, bodar och andra tunga eller skrymmande laster.

Ordnar ni även kranbil och specialfordon?

Ja, vi samordnar kranbil, låglastare, maskintrailers och annan specialutrustning beroende på lastens vikt, mått och lyftbehov.

Kan ni hjälpa till med dispenser och ledsagning?

Vid breda, långa eller extra tunga transporter kan det krävas dispens, lots eller särskilda rutter. Vi hanterar detta tillsammans med våra transportörer.

Hjälper ni både privatpersoner och företag med flytt?

Ja, vi hjälper både privatpersoner och företag med flytt inom Skandinavien och till eller från övriga Europa.

Kan ni kombinera flytt med annan frakt, till exempel biltransport?

Ja, många uppdrag kombinerar bohagstransport med biltransport, pallgods eller magasinering. Vi hjälper dig att sätta ihop en helhetslösning.

Safety & Responsibility in Transport - Claims & Damage Handling | Kronan Freight Brokerage

What “safety” means at Kronan Freight Brokerage

When you book through us, you’re not just another shipment in a system. We take an active responsibility to ensure your assignment is handled correctly - even when something unexpected happens along the way.

We handle the case for you

If something goes wrong - damaged goods, delays or failed delivery - we’re the ones who communicate with the carrier. You don’t need to chase someone down for answers.

A clear process for claims

We help you gather documentation, prepare the claim and ensure it reaches the right person at the carrier with the correct information from the start.

Independent and unbiased

As an independent freight broker we can demand action, switch partners or suggest alternative solutions if a carrier fails to meet agreed standards.

Long-term relationships

We focus on long-term partnerships - both with customers and carriers. That’s why every case must be handled fairly, transparently and professionally.

Our process for deviations and damage claims

Damages and delays can happen - even with serious carriers. The difference lies in how it’s handled. Here’s how we work when you contact us with a problem.

You shouldn’t be stuck between different parties - we take an active role, gather information, drive the dialogue and follow up until the case is closed.

We act as your point of contact toward the carrier.
We push when things are delayed.
We follow up until the case is closed.

1

You contact us

You tell us what has happened - damaged goods, delays, incorrect delivery or other issues. We review the situation with you and request documentation if needed.

2

We collect documentation

We help you gather photos, freight documents, timelines and any other information required to handle the case professionally.

3

Communication with the carrier

We contact the carrier, explain the situation and ensure the case reaches the right person. We follow up, clarify and push when needed to get answers.

4

Resolution & follow-up

Once the carrier has made a decision, we update you. We also look at what can be improved going forward - such as transport setup or choice of carrier for future assignments.

Terms

Here you'll find our terms for booking, payment, planning and performance of transport.

Read terms

Claims

Damage, delay or deviation? We manage the case, coordinate documentation and follow up the process.

Common questions about responsibility, damages & claims

Here are answers to the most frequent questions we receive when something hasn’t gone as planned.

Legally, responsibility is determined by agreements and applicable transport terms. Practically, we want you to be able to turn to us. We help clarify what the carrier is responsible for and what options you have for compensation or corrective action.

The most important thing is that you contact us quickly and document what happened: photos of damages, notes on the freight document and timestamps. The clearer the documentation, the easier it is for us to handle the case.

Yes. Part of our job is selecting the right partners. If recurring deviations arise with a carrier, we evaluate whether it’s time to adjust the setup or switch carriers for future assignments.

Our role is to ensure you receive a clear response. We cannot promise that every damage will be fully covered - but we can promise that we stand by your side and do everything we can to ensure you’re treated fairly and professionally.

Need help with an issue right now?

Whether it’s damaged goods, delays or communication problems with the carrier - get in touch and we’ll help you sort out the situation.

We handle the dialogue, follow up and push the case until it’s resolved.

We assist you with:

Damages, complaints and deviations
Direct communication with carriers
Continuous follow-up until the case is closed

Contact us

We are on your side - even in the event of a deviation or complaint