We drive the dialogue for you
If something goes wrong, we take an active role in the dialogue with the carrier. You should not be stuck between different parties or have to coordinate the process yourself.
Safety & Responsibility
We are on your side - even in the event of a deviation or complaint
Damaged goods, delays or issues with the carrier? You’re never left alone with the problem. Our role is to push, follow up, and ensure the case is handled properly.
What “safety” means at Kronan Freight Brokerage
When you book through us, you’re not just another shipment in a system. We take an active responsibility to ensure your assignment is handled correctly - even when something unexpected happens along the way.
A clear process for claims
We help you gather relevant documentation, document the incident and ensure the claim reaches the right party.
Independent and unbiased
As an independent freight broker we can demand action, switch partners or suggest alternative solutions if a carrier fails to meet agreed standards.
Long-term relationships
We focus on long-term partnerships - both with customers and carriers. That’s why every case must be handled fairly, transparently and professionally.
Our process for deviations and damage claims
Damages and delays can happen - even with serious carriers. The difference lies in how it’s handled. Here’s how we work when you contact us with a problem.
You shouldn’t be stuck between different parties. We take an active role, gather information, drive the dialogue and keep you updated until the case has a clear outcome.
- We act as your point of contact with the carrier.
- We follow up and remind when a case is taking longer than expected.
- We document the sequence of events and keep you updated.
You contact us
You tell us what has happened - damaged goods, delays, incorrect delivery or other issues. We review the situation with you and request documentation if needed.
We collect documentation
We help you gather photos, freight documents, timelines and any other information required to handle the case professionally. All handling is done in accordance with the carrier's terms, applicable laws and insurance rules.
Communication with the carrier
We contact the carrier, explain the situation and ensure the case reaches the right person. We follow up, clarify and push when needed to get answers.
Resolution & follow-up
Once the carrier has made a decision, we update you. We also look at what can be improved going forward - such as transport setup or choice of carrier for future assignments.
Extended case handling
Standard follow-up, documentation and dialogue with the carrier are included in the coordination assignment.
If a damage, claims or deviation case requires work that goes beyond the ordinary coordination assignment - such as extensive investigation, compilation of larger documentation sets, prolonged administrative handling or dialogue with multiple external parties - a reasonable fee for actual additional work may be charged.
The customer will be informed as far as possible before such extended and chargeable handling commences. Full terms are available on the terms page.
Common questions about responsibility, damages & claims
Liability and compensation for damages are governed by the carrier’s terms, applicable legislation and any insurance. We help you understand what applies in your case and ensure the process is handled correctly.
Legally, responsibility is determined by agreements and applicable transport terms. Practically, we want you to be able to turn to us. We help clarify what the carrier is responsible for and what options you have for compensation or corrective action.
The most important thing is that you contact us quickly and document what happened: photos of damages, notes on the freight document and timestamps. The clearer the documentation, the easier it is for us to handle the case.
Yes. Part of our job is selecting the right partners. If recurring deviations arise with a carrier, we evaluate whether it’s time to adjust the setup or switch carriers for future assignments.
Our role is to ensure you receive a clear response. We cannot promise that every damage will be fully covered - but we can promise that we stand by your side and do everything we can to ensure you’re treated fairly and professionally.
Need help with an issue right now?
Whether it’s damaged goods, delays or communication problems with the carrier - get in touch and we’ll help you sort out the situation.
We handle the dialogue, follow up and push the case until it’s resolved.
We assist you with:
- Damages, complaints and deviations
- Direct communication with carriers
- Continuous follow-up until the case is closed
Terms
Here you'll find our terms for booking, payment, planning and performance of transport.
Read termsClaims
Damage, delay or deviation? We manage the case, coordinate documentation and follow up the process.
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